Last Updated: February 24, 2026
Thank you for shopping with Woolnix.
We strive to deliver premium quality products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return within 7 days of delivery.
To be eligible for a return:
- The product must be unused, unwashed, and undamaged
- The product must be in original condition
- All original tags, labels, and packaging must be intact
- The return request must be raised within 7 days of delivery
- The product must pass our quality inspection after we receive it
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Products purchased during clearance or special sale (if marked non-returnable)
- Innerwear or hygiene-sensitive items
- Products damaged due to customer misuse
- Items returned without original packaging or tags
3. Refund Conditions
A refund will be issued only if:
- The returned product meets all return eligibility conditions
- The product is approved after inspection
- The return is initiated within the allowed return period
Refunds will not be issued if:
- The product shows signs of use, washing, or damage
- The return request is made after 7 days of delivery
- The product fails quality inspection
4. Shipping & Delivery Charges
- Original delivery/shipping charges are non-refundable
- Delivery charges will be deducted from the refund amount
- If the order had free shipping, the standard shipping cost will be deducted at the time of refund
- Return shipping charges must be paid by the customer (unless a defective or wrong product was delivered)
5. Refund Process
Once we receive and inspect the returned product:
- Refund will be processed within 7–10 business days
- Refund will be credited to the original payment method
- For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI
6. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product:
- You must inform us within 48 hours of delivery
- Email us at: support@woolnix.com
- Share clear photos and your order details
After verification, we will arrange a replacement or refund.
7. Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
Once the order is shipped, it cannot be cancelled.
8. Return Address
Woolnix
Patna, Bihar
Digha – 800011
Near Petrol Pump
India
We recommend using a trackable courier service. Woolnix is not responsible for lost or damaged return shipments.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us: